FAQ

What is fine silver?
Fine silver is the purest form of silver, being 99.9% pure silver content. It is purer than sterling silver, which is 92.5% silver with the remaining 7.5%  made up of nickel, copper, and other alloys. The higher content of silver is reflected in the price of the pieces.

Where do you get your antique seals?
Anywhere you would go to obtain any other antique: antique stores, flea markets, garage sales, auctions and kind older relatives who hand them down to you.

What forms of payment do you accept?
At this time, Pieces of II accepts PayPal account payments, and most major credit card payments through Paypal. You dont need a paypal account to buy from us, as Paypal just handles our payments. If you are in Canada and would like to pay by cheque, please email info(at)piecesof2.com. We are looking into further payment options, so please keep checking back!

Do you ship outside of the Canada?
Yes! Pieces of II ships internationally. Please view the shipping info page to see the current shipping rates.

What is your privacy policy?
Pieces of II keeps all its customer’s information private, none of your information will ever be released or sold to a 3rd party.

Do you combine shipping for multiple purchases?
Yes! We try to keep the shipping low, and will safely combine as many items as possible.

How long will it take to recieve my item?
Please note that all our items are hand made. Pieces of Time are usually shipped within the first five days of placing an order, as they are already created. With some items in the Pieces of Opulence collection, please allow one week for us to make your piece with care. After the item has been shipped, the ETA depends entirely on how long your local postal service takes to deliver it to your door. It usually takes about 3-7 days after mailout.

What is your return policy?
You can return an item up to 14 days after the postmark on the package for a full refund if you are not satisfied.

Are the antique wax seals one-of-a-kind?
We make every piece that features an antique wax seal individually, using a collection of wax seals that spans the 1700s to present day. Rather than create molds of each seal, we choose to hand cast each order so that you are guaranteed a 100% unique, one-of-a-kind item. This also gives us greater control over the piece, offering you various customization options (such as smooth edges, rough edges, more ‘wax ooze’, circular or irregular shape, etc.). Please leave us a note during checkout if there is something in particular you’d like.

I want something very particular, will you do that for me?
Yes! We love custom orders and are happy to work with you to create a beautiful piece. Please email us, info(at)piecesof2.com

I still have questions!
Then please feel free to email us, at info(at)piecesof2.com