Policies and Terms of Service

POLICIES

Payment

Payment is due immediately upon purchase.
We accept Visa, MasterCard, American Express and Discover processed through PayPal.

Shipping

We ship within 3-5 business days of receiving clear payment, but these times can vary. If you require your item to be shipped immediately, please contact us directly.

Your item will arrive to you carefully packaged using as much recycled materials as possible. Please be kind to the planet and recycle the packaging.

US & CANADA
US orders ship either via Canada Post Light Packet & Small Packet Service or USPS First Class or Priority Mail Service. Packages typically arrive within four – seven business days.

INTERNATIONAL SHIPPING
For orders to everywhere else we ship via Canada Post International Small Packet Air Service. Delivery time varies and can take from 1 to 4 weeks. If you would like to upgrade or would like insurance and tracking for your package please contact us.

Shipments outside North America, may be subject to Customs Duty and/or other Local Taxes. International customs charges/ local taxes/ fees/ VAT are responsibility of the buyer.

RUSHED SHIPPING
Please be in touch before purchasing if you require expedited shipping. Additional costs may apply, and will be dependent on production time. Once we confirm the cost and availability of a rushed order, you may proceed with your purchase.

SHIPPING COMPLICATIONS
If your item has been stolen on its way to you or if there has been some shipping complications (such as you receiving another person’s item and there was a mix up in the mail), or it arrived broken, please send us PHOTOS of what was received with original packaging so we can sort out what happened during delivery and we will send a replacement free of charge. *Photo evidence is absolutely mandatory!*  Please return the item you received and provide proof of shipment – once we receive confirmation of your return we will ship your replacement.

We cannot be responsible for lost or stolen items in the mail, or items damaged during travel. We take care to package our pieces carefully, but sometimes the post service is more aggressive with parcels than we would like. If there has been a damaged order on arrival, please send us a photo and describe the damage. If it was due to our manufacturing, we will replace it free of charge, after you have returned the damaged item. We retain proof of shipping and are happy to provide evidence of a shipped item if required. If you would like to add insurance to your purchase, please contact us.

Refunds and Exchanges

REFUNDS
We sincerely appreciate your business and want you to be satisfied with your purchase. Please let us know if there is something that we can do to remedy a concern that you have with one of our pieces. We stand behind our products 100% and offer an unconditional return within 7 days of receipt.

* Items must be unused and undamaged. Shipping cost will not be refunded. Buyer is responsible for return shipping.

Please make sure that the Item is properly packaged in its original packing and you use the correct address and appropriate shipping methods for return shipping. We can not be held responsible for items damaged or lost in shipping.

If there is a problem with your order that is the result of our error, I will fix it immediately and pay all return and reshipping fees.

Additional Policies and FAQs

BUYING HANDMADE
All of our items are handmade and pieces may vary slightly from the photos in the listing. Particularly with the wax seal collection, each piece is hand stamped into fine silver at the time of order, so will be unique and one-of-a-kind. Antique and Vintage hardware has lived its life as something exposed to elements before it came to be a Piece of II – this means it will have the same wear and patina expected of an antique or vintage item. We try and represent this as much as possible in the images.

Please keep in mind that we usually make more than one of the same item, so please allow slight differences to the piece that you receive. If this is a problem, please feel free to contact us before purchase so that we can let you know if we will actually be able to send you the one in the picture.

CARING FOR YOUR PIECES
Our pieces are handmade and delicate. Please handle with care, wear them often, and store them away properly in a small plastic bag to prevent the precious metals from tarnishing.

Caring for fine (.999FS) silver:
Fine silver is a precious metal and will naturally tarnish when it is exposed to oxygen. To keep its shine, keep it in an air tight plastic zippy bag when you are not wearing it. Or, if it is already tarnishing, simply use a polishing cloth / dip it into a sterling silver cleaning solution. Many of our pieces are oxidized for an antique patina look, and should stay the way you got them unless you polish them. If you polish the areas with patina, they will shine and you will have a shiny piece with no patina – if this is the look you desire, perfect! If not, please contact us and we can teach you how to re-tarnish your piece.

CUSTOM ORDERS ARE WELCOME
We accept custom orders as well, if there is something special you had in mind, please contact us. We require a 50% non-refundable deposit for custom items prior to starting the piece. Once we have agreed on your design, we will send you an invoice for your deposit, and after it has been completed and we have sent you images, we will send you an invoice for your balance owing. We are sorry, there are no refunds accepted on custom orders.

For the wax seal jewelry, we are happy to customize your piece with a small amount of text on the back. For example, we can place a date on the back of cufflinks if they are being given for a special occasion.

ITEMS WITH BACK-ORDERED MATERIALS
Sometimes, we are back ordered on materials for certain items but they will still be listed in the shop. We always note that the materials are back ordered. If you would like to purchase the item, please be advised that it could take anywhere from 2-3 weeks to make and have delivered. Another option you have is to contact us and we will set up an invoice for a 50% deposit if you want us to reserve the item for you when it is made.

SOLD ITEMS
We try to keep designing new and fresh creations for our online shop. However, if you see something you like in our sold out items, please contact us. We would be more than happy to remake it if we have the materials to do so.

WHOLESALE
Wholesale orders are welcome, no consignment.

 

TERMS OF SERVICE

Notice of Acceptance
The materials on this web site (“Site”) are provided by Pieces of II or its subsidiaries and affiliates (“PIECES OF II”) as a customer service. By downloading, viewing, copying, printing or otherwise using any part of the Site, you agree to these Terms of Use. If you do not agree with these Terms of Use, please do not download, view, copy, print or otherwise use any part of the Site. These Terms of Use may be revised at any time by updates to this page.

Copyright
All materials on this Site, including text, graphics, logos, icons, images, and audio or video files, are the property of PIECES OF II or its content providers, and are protected by Canadian and international copyright laws. The compilation of all the content on this Site is the exclusive property of PIECES OF II and is also protected by Canadian and international copyright laws. You may download, view, copy, and print the materials on this Site for personal, informational, non-commercial, internal use only, provided that you do not remove or alter any trademark, service mark or logo, or any copyright or other proprietary notices. Notwithstanding the foregoing, you may download, view, copy, and print the details for the products offered by PIECES OF II only as a means to facilitate the purchase of said products from Pieces of II. Such use shall be subject to the disclaimer of warranty, limitation of liability and other terms and conditions contained herein. Except as provided above, you may not download, view, copy, print, reproduce, distribute, republish, display, post, transmit or modify any part of the Site in any form or by any means without the prior written consent of PIECES OF II (including by mirroring any part of the Site). PIECES OF II may revoke any of the rights granted in these Terms of Use at any time without notice, and those rights terminate automatically without notice if you violate any of these Terms of Use. Upon revocation or termination of such rights, you must destroy any digital or printed copies you have of any portion of the Site. Unauthorized use of any materials on this Site may violate copyright laws, trademark laws, and other laws of Canada and other jurisdictions. All rights not expressly granted in these Terms of Use are reserved.

Trademark
The trademarks, service marks and logos used on this site (“Trademarks”) are registered or unregistered Trademarks of PIECES OF II or its subsidiaries and affiliates, or others. Nothing on this Site shall be construed as granting (by implication, estoppel, or otherwise) any license or right to use any Trademark without the prior written consent of PIECES OF II or any third party that owns a Trademark displayed on the Site. PIECES OF II, its subsidiaries and affiliates make no claim to the Trademarks of others which may be displayed on the Site. In particular, PIECES OF II prohibits the use of any Trademark as a link to this Site or any other site.

Links to Other Sites
As a convenience to users, the Site may contain links to non-PIECES OF II sites. PIECES OF II has no control over and accepts no responsibility for the content or performance of non-PIECES OF II sites, and a link to a non-PIECES OF II site does not mean that PIECES OF II endorses or makes any representations about that site, its performance, its content, its owner, or its owner’s products or services.

Global Availability and Applicable Laws
The Site may contain references to PIECES OF II products, services or programs that are not available in your country. Such references are not intended to announce such products, services or programs in your country. PIECES OF II makes no representation that access to the Site is permitted under the laws of nations other than Canada, and access to the Site is prohibited anywhere such access would violate local law. You are responsible for compliance with all applicable laws governing your access to the Site. The use of the Site and any claim relating to it or its contents are governed by the laws of the province of British Columbia, Canada and controlling federal law of Canada, without regard to conflict of laws provisions.

Disclaimer of Warranty
The information contained on the Site may contain technical inaccuracies or typographical errors. Both the Site and the products and services described on the Site may be changed at any time without notice. PIECES OF II assumes no responsibility, and will not be liable for, any damage to, or viruses or other disabling code that may infect your computer equipment, software or other property as a result of your downloading, viewing, or otherwise using the Site or any of its content, or any sites to which the Site contains a link, or their content. THE SITE AND ITS CONTENTS ARE PRESENTED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, PIECES OF II EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, WITH RESPECT TO THE SITE AND ANY SITE TO WHICH THE SITE CONTAINS A LINK.

Limitation of Liability
IN NO EVENT SHALL PIECES OF II BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES WHATSOEVER, SUFFERED AS A RESULT OF DOWNLOADING, VIEWING, COPYING, PRINTING, DISTRIBUTING, MODIFYING, RELYING UPON, OR OTHERWISE USING OR BEING UNABLE TO USE ANY PORTION OF THE SITE OR ANY SITE TO WHICH THE SITE CONTAINS A LINK, INCLUDING ANY BUSINESS INTERRUPTION, WORK DELAY, OR LOSS OF DATA, PROFITS, REVENUES OR OTHER ECONOMIC ADVANTAGE, WHETHER SUCH DAMAGES ARE CLAIMED UNDER CONTRACT, IN TORT, OR OTHERWISE, AND EVEN IF PIECES OF II HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES

 

 

Pieces of II is operated our of a small, home studio in Vancouver, British Columbia. All of our items are hand crafted by two people. Pieces of II is not affiliated with any other jewelry brand or company, and trades under no alternate name.